Three People Signing AgreementHandshakeThree People Completing Agreement


Mediation is a form of dispute resolution where a professionally trained mediator assists the complainant and the officer to resolve the dispute and reach a mutually satisfying resolution.  Mediation takes place in a neutral environment and is confidential to encourage open and honest communication.  

Before mediation can be arranged, the Office of the Police Complaint Commissioner will review the complaint and determine whether the public interest would be best served by a mediation. If the  complaint is approved, the mediation process begins.