Informal Resolution is a method for parties to resolve a complaint. Informal Resolutions involve the assistance of a facilitator; usually a trained senior member of the police department. Informal Resolution is suitable for less serious allegations of misconduct.
- A complaint can only be informally resolved if both the complainant and the officer consent to the procedure. Either party may withdraw consent at any time during the process. If either party withdraws consent, the complaint will then be dealt with on a formal basis.
- The proposed resolution must be agreed to in writing and include the specific terms of the proposed resolution.
- The Police Complaint Commissioner will review the proposed agreement and consider if the public interest is best served by such a resolution.
- If the Police Complaint Commissioner does not approve the resolution, the complaint returns to the formal process.