• OPCC Guidelines
• Information Brochure
• Forms

Depending on the circumstances of the complaint, there may be an opportunity to resolve the concerns informally or through the assistance of a  professional mediator.  Mediation, or informal resolution, is an alternative method to resolving a complaint and is often a more effective and efficient way of dealing with the issues.  Mediation is a completely confidential process where, if required, a professional neutral mediator helps citizens and officers talk and listen to each other.  Often informally resolving the complaint can be more satisfying for both parties as the best resolution to most problems is usually one worked out by the people involved.

For more information, click here.

The Forms will soon be made available.